Service Quality

Kingfisher Concrete operates in a manner that consistently meets or exceeds the quality standards set by our stakeholders. To achieve this, we are committed to continuous improvement of our Management Systems, operations and the products and services provided by our company. We recognise that the quality of our products and services are determined by our client’s needs and expectations.

Our objectives are to:

• Identify the changing needs and expectations of our clients and stakeholders
• Develop and maintain processes and procedures that ensure that these changes are accommodated
• Achieve efficiency in our operations, attention to detail, and responsiveness to client priorities
• Continually build a brand that exemplifies a dedication to customer satisfaction and portrays qualities that are perceived as valuable by all
• Provide an employment environment where continuous improvement is encouraged